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Lian Zerafa

Lian Zerafa

Financial Services & Digital Partner, Oliver Wyman

https://www.oliverwyman.com/our-expertise/capabilities/digital.html

Lian Zerafa has over 25 years of experience serving financial institution clients throughout North America, Latin America, Europe and Asia Pacific.   He has focused on business transformation, often through a technology lens, to help institutions pivot from product/service centricity to becoming customer centric and has worked in retail banking and wealth management to advance the digital agenda.  Lian also leads a group at Oliver Wyman looking at the evolution of retail banking in a post-COVID world.