Changing Consumer Behaviour: Reacting to Customer Expectations in FS
1400 - 1500 BST | 21st August 2020
Changing Consumer Behaviour: Reacting to Customer Expectations in FS
- How have customer expectations of banking and financial services changed?
- Understanding younger millennials and Gen Z customers
- Prioritising data: Valuable customer insights into saving and spending
- How important is personalisation in the future of banking?
Speakers:
- Ali Paterson, Editor in Chief, Fintech Finance
- Helene Panzarino, Associate Director, Centre for Digital Banking and Finance, The London Institute of Banking & Finance
- Jamie Broadbent, Head of Digital & Innovation, RBS International
- Niall Corrigan, Head of Digital and CX, EY Financial Services
- Kathy Hao-Hsuan Chang, Head of Fintech Partnership, DNB Group
Video Intros and What to Expect: