Changing Consumer Behaviour: Reacting to Customer Expectations in FS
1400 - 1500 BST  |  21st August 2020
Changing Consumer Behaviour: Reacting to Customer Expectations in FS
  • How have customer expectations of banking and financial services changed?
  • Understanding younger millennials and Gen Z customers
  • Prioritising data: Valuable customer insights into saving and spending
  • How important is personalisation in the future of banking?
Speakers

  • Ali Paterson, Editor in Chief, Fintech Finance
  • Helene Panzarino, Associate Director, Centre for Digital Banking and Finance, The London Institute of Banking & Finance
  • Jamie Broadbent, Head of Digital & Innovation, RBS International
  • Niall Corrigan, Head of Digital and CX, EY Financial Services
  • Kathy Hao-Hsuan Chang, Head of Fintech Partnership, DNB Group